A concerning incident occurred when my wife fell in the parking lot. Even as a Morongo rewards member, we were granted only a 12 pm check-out instead of the customary 2 pm found elsewhere. Morongo’s check-out time at 11 am was earlier than expected. It led to a less-than-pleasant experience, and we missed out on the lazy river. On one occasion, we encountered an issue with the Jacuzzi’s operating hours, with staff providing contradictory information. We found it confusing that security prevented access to the pool doors after 7 pm, even though there is a cigar lounge that operates under a different name and closes at 12 am. The pool's early closing time at 7 pm was inconvenient for those staying for business purposes. This seemed unnecessary and inconvenient. They initially restricted access to luggage carts, despite available carts inside. We encountered an issue with the valet service.

Unfortunately, our room wasn’t ready until 6 pm.

Here are the key points of our negative experience: Check-in was scheduled for 4 pm, which is later than the common practice. While the facility is luxurious and offers many amenities, there were several issues that left us dissatisfied during our stay from Sunday through Wednesday. My wife and I had a disappointing experience during our stay at Morongo Casino Resort and Spa, and we felt it was important to share our feedback with other consumers. While visiting Cabazon, you may want to dine with style at the top of the 27 story resort with Cielo! We’re sure you’ll enjoy your stay at Morongo Casino, Resort & Spa as you experience all of the things Cabazon has to offer. Cabazon Dinosaurs (1.5 mi), located nearby, makes Morongo Hotel a great place to stay for those interested in visiting this popular Cabazon landmark. Guests arriving by vehicle have access to free parking. In addition, as a valued Morongo Casino, Resort & Spa guest, you can enjoy a pool and a poolside bar that are available on-site. Morongo Casino Cabazon features a concierge and room service. The rooms offer a flat screen TV and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travelers like you. See why so many travelers make Morongo Casino, Resort & Spa their hotel of choice when visiting Cabazon.

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